Policies

Terms & Conditions

The exchange

By placing an order on orderofkala.org you agree to these terms. The site and its works are operated by Ujjwal Agarwal, an individual, from Bengaluru, Karnataka, India.

What you are buying

Each note is a unique generative artwork, produced from a single seed and drawn by hand on paper with a mechanical pen. Every note is made to order — plotted for you after payment, then signed and posted.

Price

The drawing itself is priced at exactly ₹1 per second of pen-time — no more. To that, the physical costs are added at checkout at what they cost, never marked up: paper & ink (by size), a tube and packing, and postage. The full total is shown before you pay.

Payment & fulfilment

Payments are collected via UPI and, where enabled, Razorpay (cards, wallets, net-banking). Once payment is received, your seed enters the plot queue and the note is drawn, signed and dispatched. We may refuse or cancel an order where payment cannot be verified or an address is invalid.

Governing law

These terms are governed by the laws of India; any dispute is subject to the jurisdiction of the courts of Bengaluru, Karnataka.

Privacy Policy

What we keep, and why

We collect only what is needed to make and deliver your order.

What we collect

• Your name, a contact (email / phone / handle), and postal address — used solely to fulfil and post your order and to send a tracking number.
• Order details (the seeds you chose, amounts, timestamps) — kept for fulfilment and accounting.

What we do not do

• We never see or store your card or bank details — payments are handled entirely by our payment provider (Razorpay / UPI).
• We do not sell, rent, or trade your personal information.

Who we share with

Only as needed to complete your order: our payment provider (to process payment) and our courier partners, including Shiprocket and postal services (to deliver). The site also reads public weather data from Open-Meteo to colour its visuals — this involves no personal data.

Your rights

Write to agarwal.ujjwal@gmail.com to access, correct, or delete the information we hold about you.

Refund, Cancellation & Shipping

Made by hand, to order

Cancellation

Because each note is drawn to order from your unique seed, you may cancel for a full refund any time before plotting begins — just email us. Once a note has entered the pen (production has started), it is a bespoke, one-off object and can no longer be cancelled.

Refunds & damage

If your note arrives damaged, or the wrong item is sent, email agarwal.ujjwal@gmail.com within 7 days of delivery with photographs. We will send a replacement or a full refund. Approved refunds are returned to the original payment method within 5–7 business days.

Shipping

• Notes are plotted, signed and dispatched within 7–10 business days of payment.
• Within India: posted via India Post / courier partners.
• International: shipped via Shiprocket partners; a tracking number is shared to your contact.
• Shipping is charged at checkout — a flat rate within India and a flat international rate.
• For international orders, any customs duties or taxes levied by the destination country are the buyer’s responsibility.

Contact

A person, not a company

Order of KALA is operated by Ujjwal Agarwal (individual).

• Email: agarwal.ujjwal@gmail.com
• Address: 10301 Prestige Monte Carlo, Yelahanka, Bengaluru, Karnataka, India

Order of KĀLA · orderofkala.org · an art project by Ujjwal Agarwal, Bengaluru